Terms of service

IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION

THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A MASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION.

YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN THE OPT-OUT SECTION BELOW.

PLEASE REVIEW THE DISPUTE RESOLUTION SECTION CAREFULLY.

1. Acceptance of Terms

These Terms of Service (“Terms”) are entered into by and between you and Perdura Brands LLC (“Company,” “we,” “our,” or “us”), the operator of the Renesia brand.

These Terms govern your access to and use of:

www.renesia.co;
any related websites, checkout funnels, landing pages, subdomains, mobile applications, and services;
any purchases of products offered through the foregoing (collectively, the “Website”);
any products or subscription services (“Products”).

By accessing or using the Website, creating an account, enrolling in a subscription, clicking “I agree,” or purchasing any Product, you:

represent that you are at least eighteen (18) years old;
represent that you have the legal capacity to enter into a binding agreement;
agree to be bound by these Terms in their entirety.

If you do not agree, you must not access or use the Website.

1.1 Electronic Assent; Clickwrap

Where presented, you will be required to take an affirmative action (such as checking an unchecked box or clicking a clearly labeled button) acknowledging your agreement to these Terms before completing certain transactions. Your affirmative action constitutes legally binding electronic consent.

1.2 Incorporation of Other Policies; Order of Precedence

Our Returns & Refunds Policy and our Privacy Policy are incorporated into these Terms by reference and form part of this agreement. In the event of any conflict or inconsistency, the following order of precedence controls: (1) these Terms; (2) the Returns & Refunds Policy; (3) any other policy, notice, or page published on the Website.

1.3 Modifications to Terms

We may revise these Terms at any time in our sole discretion. If changes are material, we will provide reasonable notice, which may include email notification, account notification, or a notice posted on the Website. Your continued use of the Website after changes become effective constitutes acceptance.

2. Access to the Website

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Website solely for personal, non-commercial use.

We reserve the right, in our sole discretion, to modify or discontinue any part of the Website, to restrict or terminate access, and to refuse service to any user. We are not liable if the Website becomes unavailable for any period.

3. Account Registration and Security

Certain features, including subscription management, may allow or require you to create an account, whether hosted by us, by our e-commerce platform, or by a third-party subscription-management provider. If you create an account:

you must provide accurate and current information;
you are responsible for maintaining the confidentiality of your login credentials;
you are responsible for all activity that occurs under your account;
you must notify us promptly of any unauthorized access.

We may disable or suspend accounts at our discretion for any violation of these Terms.

4. Prohibited Uses

You agree not to, and agree not to attempt to:

violate any applicable law or regulation;
scrape, crawl, or use automated means to access the Website;
interfere with or compromise the security or integrity of the Website;
upload or transmit malicious code;
engage in fraudulent, deceptive, or abusive conduct, including abuse of promotions, guarantees, or refunds;
impersonate any person or entity;
attempt unauthorized access to any systems or data.

We reserve the right to investigate and pursue violations, including suspected fraud or abuse, in our sole discretion and to the fullest extent permitted by law.

5. Intellectual Property

All Website content, including text, images, graphics, trademarks, logos, software, and design elements, is owned by or licensed to the Company. You may not reproduce, distribute, modify, or otherwise exploit any Website content without our prior written consent. No rights are granted except as expressly provided in these Terms.

6. Product Information; FDA Disclaimer

Statements made regarding Products have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.

All information provided on the Website — including product descriptions, blog posts, testimonials, educational materials, and other content — is for informational and educational purposes only and is not medical advice. You should consult a qualified healthcare professional before beginning any supplement program, especially if you are pregnant, nursing, taking medication, or have a medical condition. Individual results may vary.

6.1 No Medical or Professional Advice

Nothing on the Website constitutes medical, legal, or professional advice. Any reliance you place on information presented on or through the Website is strictly at your own risk.

6.2 Reliance Disclaimer

The Company disclaims all liability and responsibility arising from any reliance placed on Website materials by you or any other visitor, from any interpretation of product descriptions or educational content, and from any third-party materials or testimonials appearing on the Website. The Website may include content provided by third parties; such content reflects the opinions of the individual author and does not necessarily reflect the Company’s views.

7. Communications; Electronic Consent

By using the Website, creating an account, or making a purchase, you consent to receive electronic communications from us, including order confirmations, shipping notifications, subscription reminders, customer service communications, and, if you have opted in, marketing communications.

You may opt out of marketing emails using the unsubscribe link in such communications. You agree that electronic communications satisfy any legal requirement that such communications be in writing.

8. Privacy

8.1 Privacy Policy

All information we collect is subject to our Privacy Policy, available at www.renesia.co/privacy-policy. By using the Website, you consent to all actions taken by us with respect to your information consistent with our Privacy Policy.

8.2 Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar tracking technologies operated by us and by third parties to enhance user experience, analyze Website performance, personalize content, and support advertising and marketing activities. Information collected through these technologies may be shared with analytics, advertising, and social media partners consistent with our Privacy Policy.

9. Payments and Billing

9.1 Orders as Offers

An order submitted by you constitutes an offer to purchase Products. All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order in our sole discretion, including for suspected fraud, pricing errors, or product unavailability. Prices are listed in U.S. dollars and are subject to change without notice.

9.2 Payment Authorization

By providing a payment method, you represent and warrant that you are authorized to use it and that all payment information provided is accurate and current. You authorize the Company to charge your payment method for Products purchased, subscription renewals, shipping charges, applicable taxes, and any other disclosed fees. If payment is declined, we may suspend or cancel your order.

9.3 Third-Party Payment Processors

Payments may be processed through third-party providers, and your use of such providers is subject to their terms and privacy policies. The Company is not responsible for payment processor errors.

10. Shipping; Title; Risk of Loss

Products are shipped via third-party carriers. Unless otherwise required by law, title and risk of loss transfer to you upon delivery to the carrier.

Carrier delivery confirmation shall be deemed conclusive proof of delivery to the address provided by you, even without a signature. You agree that such confirmation constitutes sufficient evidence of delivery for purposes of resolving disputes, including chargebacks or claims of non-delivery.

We are not responsible for delays caused by carriers, weather, customs, or incorrect shipping information provided by you. Estimated delivery windows are estimates only and are not guaranteed.

11. Availability; Errors; Inaccuracies

We may update product information, pricing, or availability at any time without prior notice. The Website may contain typographical errors or inaccuracies. We reserve the right to correct any errors and to cancel any orders affected by pricing or description inaccuracies.

12. Force Majeure

The Company shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from causes beyond the Company’s reasonable control, including acts of God, natural disasters, pandemics or public health emergencies, labor disputes, supply chain disruptions, governmental actions, war or terrorism, internet service failures, payment processor outages, and carrier delays. Performance shall be excused for the duration of such event.

13. Subscriptions; Automatic Renewal; Cancellation

13.1 Subscription Enrollment

The Website may offer subscription purchase options (“Subscription Services”) that provide automatic recurring shipments of Products at the frequency selected during checkout. If you enroll, you agree that your subscription includes recurring payment obligations, that the Company is authorized to charge your payment method automatically at the selected billing interval, and that shipments will continue until cancelled in accordance with these Terms.

13.2 Clear and Conspicuous Disclosure; Affirmative Consent

At the time of enrollment, the recurring billing terms — including the fact that charges will recur automatically, the billing frequency, the amount to be charged, and the cancellation policy — will be presented in a clear and conspicuous manner prior to completion of your purchase. You will be required to take an affirmative action (such as checking an unchecked box or clicking a clearly labeled button) acknowledging the recurring nature of the subscription and the cancellation terms before completing your purchase. Your affirmative action constitutes express consent to recurring charges.

13.3 Automatic Renewal

UNLESS YOU CANCEL IN ACCORDANCE WITH THESE TERMS, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE THEN-CURRENT RATE AND AT THE SAME BILLING INTERVAL YOU SELECTED AT CHECKOUT.

You will not receive an additional reminder prior to each renewal unless required by applicable law. If pricing changes, we will provide advance notice as required by law.

13.4 How to Cancel

You may cancel your Subscription Service at any time. To avoid the next scheduled charge, cancellation must be completed at least twenty-four (24) hours before your next billing date. You may cancel through any of the following methods:

logging into your account and following the clearly labeled cancellation instructions;
using any “Cancel Subscription” feature in your account portal;
emailing care@renesia.co;
using the third-party subscription management portal identified at checkout, if applicable.

We will not require you to call a live representative to cancel. After cancellation, no future recurring charges will be made and no additional shipments will be sent after the current billing cycle. Refund eligibility for amounts already charged is governed by our Returns & Refunds Policy.

13.5 Account Updater Disclosure

We may use an automatic account updater service provided by our payment processor. This service may update your stored payment information (for example, card number or expiration date) if your card issuer provides updated information. If your payment information is updated, you authorize us to charge the updated payment method. If you do not wish to have your payment information automatically updated, you must remove your stored payment method or cancel your subscription.

13.6 Failed Payments; Reaffirmation of Authorization

If a recurring charge fails, you authorize us to retry the charge, contact you for updated payment information, and suspend shipments until payment is received. Your continued enrollment in a Subscription Service constitutes reaffirmation of your authorization to charge your payment method. Unpaid balances may be referred for collection where permitted by law.

14. SMS / Mobile Messaging Program

The Company may offer a mobile messaging program (“Program”). By opting into the Program, including by providing your mobile number at checkout, you agree to receive recurring marketing and transactional text messages from or on behalf of the Company at the mobile number you provided.

14.1 Consent to Receive Messages

By opting in, you expressly consent to receive autodialed or prerecorded marketing messages; you acknowledge that consent is not a condition of purchase; you understand that message frequency varies; and you agree that message and data rates may apply.

14.2 Opt-Out Procedure

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive a confirmation message. Only the foregoing methods constitute valid opt-out methods.

14.3 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless provider.

14.4 Age Restriction

You may not participate in the Program if you are under thirteen (13) years of age. If you are between thirteen (13) and eighteen (18), you must have parental consent.

14.5 Florida Telemarketing Compliance

To the extent applicable, we endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act. For compliance purposes, you agree that we may assume you are a Florida resident if, at the time of opt-in, (i) your shipping address is located in Florida, or (ii) the area code for the phone number used to opt in is a Florida area code. If you are a Florida resident, you agree that mobile messages sent by us in direct response to your requests (including opt-in confirmations, shipping notifications, help requests, or stop requests) do not constitute a “telephonic sales call” under Florida law. If you are not a Florida resident, you agree not to assert claims under the Florida Telemarketing Act or Florida Do Not Call Act.

14.6 Program Description; Message Frequency

Users who opt into the Program may receive recurring marketing and transactional messages, including promotions, product announcements, checkout reminders, order confirmations, shipping notifications, and customer service communications. Message frequency varies and may be influenced by your interactions with us.

15. User Content

The Website may allow users to post reviews, testimonials, comments, or other content (“User Content”). By submitting User Content, you grant the Company a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, publicly display, and create derivative works from such content for business and marketing purposes, including in advertising.

You represent and warrant that you own or control all rights in the User Content, that the content does not violate any third-party rights, and that the content is truthful and not misleading.

15.1 Monitoring and Enforcement

We reserve the right, but not the obligation, to remove or refuse to post User Content, to take action if content violates these Terms, and to terminate or suspend user access.

15.2 Law Enforcement Cooperation

We reserve the right to cooperate fully with law enforcement authorities or any court order requesting or directing us to disclose the identity or other information of any user. You agree that the Company may disclose information about you if required by law, court order, subpoena, or governmental request, and you hold harmless the Company and its affiliates from any claims arising from such disclosures made in good-faith compliance with legal obligations.

16. Disclaimers

THE WEBSITE, PRODUCTS, AND ALL CONTENT PROVIDED BY THE COMPANY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, AND AVAILABILITY.

The Company does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, that the Website or its servers are free of harmful components, or that Products will meet your expectations. Some jurisdictions do not allow certain disclaimers; in such cases, the disclaimers apply to the fullest extent permitted by law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OR INABILITY TO USE THE WEBSITE, ANY PRODUCT PURCHASE, ANY SUBSCRIPTION SERVICE, OR ANY ADVERTISING OR MARKETING PRACTICES. THIS APPLIES REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

17.1 Cap on Direct Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100.00). THIS AMOUNT SHALL CONSTITUTE YOUR SOLE AND EXCLUSIVE REMEDY.

17.2 Allocation of Risk

You acknowledge that the pricing of Products reflects the allocation of risk set forth in this Section and that the Company would not enter into these Terms without these limitations.

18. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, licensors, service providers, officers, directors, employees, contractors, agents, and successors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your misuse of the Website or Products, your violation of any law, or your violation of any third-party rights. The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification.

19. Limitation on Time to File Claims

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, ANY PRODUCT, OR ANY SUBSCRIPTION SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. IF NOT COMMENCED WITHIN THAT PERIOD, THE CLAIM IS PERMANENTLY BARRED.

This provision applies to all claims, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, except to the extent prohibited by applicable law.

20. Dispute Resolution; Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

EXCEPT AS EXPRESSLY PROVIDED BELOW, YOU AND THE COMPANY AGREE TO RESOLVE ALL DISPUTES EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION.

20.1 Agreement to Arbitrate

You and the Company agree that any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Website, any Product, any subscription or automatic renewal, any advertising or marketing practices, or any alleged misrepresentation (collectively, “Dispute”) shall be resolved exclusively through binding, confidential arbitration on an individual basis. The term “Dispute” shall be interpreted broadly.

20.2 Federal Arbitration Act

These Terms evidence a transaction in interstate commerce. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation, enforcement, and proceedings under this arbitration agreement. The arbitrator shall decide all threshold issues of arbitrability, including scope, validity, and enforceability.

20.3 Mandatory Pre-Arbitration Notice

Before initiating arbitration, the initiating party must send a written Notice of Dispute including full name, mailing address, the email associated with the account, a description of the claim, and the specific relief sought. If you initiate the Dispute, notice must be sent by certified mail to:

Perdura Brands LLC

Attn: Legal Department

1120 Logan Ave #103

Cheyenne, WY 82001

The parties shall engage in good-faith efforts to resolve the Dispute for thirty (30) days before filing for arbitration.

20.4 Reservation of Self-Help Remedies

Nothing in this Section prevents the Company from exercising lawful self-help remedies, including responding to chargebacks, pursuing collection efforts, suspending or terminating accounts, offsetting amounts owed, or enforcing payment obligations as permitted by law.

20.5 Arbitration Procedure

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. If AAA declines administration, the parties shall mutually select a nationally recognized arbitration provider; if they cannot agree, a court shall appoint the provider. Arbitration shall be conducted before a single neutral arbitrator. The arbitrator shall be authorized to award all remedies that would be available in an individual action under applicable substantive law, including compensatory damages, statutory damages, punitive damages, declaratory relief, injunctive relief (including public injunctive relief where permitted by law), equitable relief, and attorneys’ fees and costs where authorized by statute or contract. The arbitrator may not award relief on a class, representative, or consolidated basis.

20.6 Arbitration Cost Allocation

Payment of filing, administration, and arbitrator fees shall be governed by the AAA Consumer Arbitration Rules. To the extent required by those rules, the Company will bear arbitration fees in excess of the amount the consumer would be required to pay to file a comparable action in court. Each party shall bear its own attorneys’ fees unless otherwise provided by law.

20.7 Small Claims Exception

Either party may bring an individual action in small claims court.

20.8 Equitable and Protective Relief

Notwithstanding the foregoing arbitration requirement, the Company may seek temporary, preliminary, or permanent injunctive or equitable relief in the state or federal courts located in Wyoming for claims involving intellectual property, confidential information, unauthorized resale, fraud, misuse of the Website, or any violation of these Terms that threatens irreparable harm. You consent to the exclusive jurisdiction and venue of such courts for these limited purposes.

20.9 Public Injunctive Relief

To the extent applicable law prohibits the waiver of a claim for public injunctive relief, such claim may be brought in a court of competent jurisdiction. All other claims seeking monetary, individualized, or non-public injunctive relief shall remain subject to binding arbitration as set forth herein.

21. Class Action Waiver

YOU AND THE COMPANY AGREE THAT ALL DISPUTES SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, TO SERVE AS A CLASS REPRESENTATIVE, TO ACT AS A PRIVATE ATTORNEY GENERAL, OR TO JOIN OR CONSOLIDATE CLAIMS. THE ARBITRATOR HAS NO AUTHORITY TO CONDUCT CLASS PROCEEDINGS.

22. Mass Action Waiver

No Dispute shall be brought as a “Mass Action.” A “Mass Action” means twenty-five (25) or more similar arbitration demands filed within one hundred eighty (180) days and coordinated by the same or affiliated counsel. Such claims shall not be consolidated or administered collectively without consent.

22.1 Batching Procedure

If Mass Action conditions are met, claims shall be grouped in batches of no more than 200 claimants, only one batch shall proceed at a time, and a separate arbitrator shall be appointed per batch. Statutes of limitation shall be tolled during batching.

22.2 Special Master

A neutral Special Master may be appointed to resolve procedural disputes regarding Mass Action administration.

23. Jury Trial Waiver

IF ANY DISPUTE PROCEEDS IN COURT, YOU AND THE COMPANY WAIVE THE RIGHT TO A JURY TRIAL.

24. Arbitration Opt-Out Right

You may opt out of arbitration within thirty (30) days of first acceptance of these Terms by sending certified mail notice to the address in the Pre-Arbitration Notice section, including your name, address, email, and a clear statement of your intent to opt out.

25. Claim-Specific Severability

If any portion of this arbitration agreement is found unenforceable as to a specific claim, that claim shall proceed in court, and all other claims shall remain subject to arbitration.

26. Governing Law

Except as otherwise provided in the Dispute Resolution section, these Terms shall be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

27. Miscellaneous

These Terms, together with the policies incorporated by reference in Section 1.2, constitute the entire agreement between you and the Company and supersede all prior agreements. No waiver shall be deemed continuing. If any provision is held invalid, the remaining provisions remain in full force and effect.

The Company may assign or transfer these Terms, in whole or in part, without restriction in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns. No ambiguity shall be construed against the drafting party.

The provisions regarding dispute resolution, arbitration, class action waiver, mass action waiver, limitation of liability, indemnification, intellectual property, payment obligations, and any other provisions which by their nature should survive termination shall survive termination of these Terms.

28. Contact Information

Perdura Brands LLC

Renesia